Virtual Private Network (VPN)

VPN Services

SDSU's Virtual Private Network (VPN) provides secure remote access to campus resources. SDSU's VPN uses SDSUid authentication and multi-factor authentication (MFA) to help protect remote connections.

Before You Install GlobalProtect

How you install SDSU's VPN depends on whether you are using an SDSU-managed device or a personal device.

SDSU-Managed Devices

Do not download or manually install GlobalProtect from the SDSU VPN website on an SDSU-managed computer.

GlobalProtect must be installed through the University's device management service:

• Windows: Install GlobalProtect from Company Portal.
• macOS: Install GlobalProtect from Jamf Self Service.

Installing GlobalProtect manually on an SDSU-managed device may bypass centralized software management and prevent IT from properly maintaining or updating the application, which can introduce security vulnerabilities. Contact your IT support team or submit a ServiceNow request for assistance.

Personal Devices

For personally owned devices, follow the GlobalProtect VPN installation instructions in the SDSU ServiceNow Knowledge Base. These instructions are intended for personal devices only and should not be used to manually install GlobalProtect on an SDSU-managed device.

Need Help?

• SDSU-managed device: If GlobalProtect is unavailable through Company Portal or Jamf Self Service, contact your IT support team or submit a ServiceNow request.
• Personal device: Refer to the GlobalProtect VPN ServiceNow Knowledge Base article for installation and connection assistance.