Services and Applications Using Duo
Duo MFA Services
Multi-factor Authentication (MFA) is essential to help safeguard access to critical systems. In order to further safeguard personal and institutional data, Duo MFA is being enabled for many campus services and applications. Duo MFA provides that additional layer of security by making it harder for cyber adversaries to compromise university accounts and data.
Remember to Lock Down Your Apps with Duo MFA.
The following table provides a list of some of the major campus services and applications where Duo MFA is or will be enabled.
Note: This is not an exhaustive list of campus services and applications where Duo MFA will be enabled.
| Service/App | Risk Factor | Community | Status/Availability |
| AdobeSign | Ensure authorized access to faculty and staff resources. | Faculty and Staff/Student Employee | Enabled |
|---|---|---|---|
| Canvas | Ensure authorized access to faculty and student resources. | Faculty, Staff/Student Employee, and Students | Enabled |
| Global Protect VPN | Ensure authorized acces to remote acces to on-campus network (VPN). | Faculty, Staff/Student Employee, and Students | Enabled |
| Google Workspace (Gmail, Calendar, Meet, Chat, Drive, etc.) | Reduce e-mail account compromise related to account takeovers by bad actors. | Faculty, Staff/Student Employee, Students, Alumni, Emeritus Faculty, and Retirees | Enabled |
| O365 (portal.office.com) | Reduce e-mail account takeovers and identity abuse. | Faculty, Staff/Student Employee, and Students | Enabled |
| Omni CMS (formerly OU Campus) Web Content Management System | Omni CMS is used by staff/faculty to create official, public-facing SDSU websites and web pages. | Faculty and Staff/Student Employee | Enabled |
| Qualtrics | Online survey tool. | Faculty, Staff/Student Employee, and Students | Enabled |
| Oracle Financials | Business managment solution. | Faculty and Staff | Enabled |
| PeopleSoft HCM | Human capital management. | Faculty and Staff | Enabled |
| Zoom | Ensure authorized access to teleconferencing resources. | Faculty, Staff/Student Employee, and Students | Enabled |
How Does it Work?
It works just like authenticating with Duo MFA on Google Workspace. If you have already received a Duo MFA prompt for one application, such as Gmail, you will likely not need to authenticate with Duo MFA again.
User Support
For Faculty and Staff
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Information Technology User Services (ITUS) Help Desk - Faculty and staff can get help from your department IT support staff or ITUS at 619-594-5261. ITUS will offer extended hours, and staffing, during the week of March 5th from 8 am to 5 pm.
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Submit a Ticket - If you are having problems, please submit a ticket through SDSU ServiceNow.
- Virtual FIT Center - Any faculty, staff, or student employee with a question or need of immediate assistance can visit the Virtual FIT Center at http://sdsu.zoom.us/my/sdsuits, M-Th, 8 am to 5 pm, and Friday 8 am to 4:30 pm.
For Students
- Hub Help Desk - For student support, please contact the Hub Help Desk by phone at 619-594-3189, email at [email protected], or chat at library.sdsu.edu/askhub.
Get Help
To request a service, create a ServiceNow Ticket and assign the ticket to “IT-ITSO-Help Desk”. Connect with us at [email protected] for security-related-questions, consulting, and incident reporting.
Report an Incident
Please contact the Information Security team immediately if you experience or are aware of any of the following: