Email Protection

Adobe Email stock photo

Protect your email and your private messages by following these steps:

  1. Use a strong password.
    • Use uppercase and lowercase letters, numbers, and symbols.
    • Change your password frequently.
  2. Be aware of using public PCs.
    • Be sure that if you are using a computer in a public place that you log out when you are finished. 
  3. Protect your email address.
    • Be aware of where your email is displayed.
    • Do not include emails in blog posts or social media posts.
  4. Lock up.
    • Lock up your desktop or laptop and close your email clients when you walk away from your desk.
  5. Encryption.
    • Keep your data safe by using encryption and storing encrypted files.
    • Encryption transforms your data into unreadable format that should only be deciphered by a passphrase.
  6. Verify the emails you receive 
    • Verify the contents of any email attachment before opening it, and never click on attachments from unknown persons.
    • Do not respond to any email requesting confidential or personal information (username, password, date of birth, social security number, etc.). Legitimate businesses will never ask for this information via email.
  7. Keep your email inbox organized 
    • Delete messages that you no longer need and empty your trash and outgoing mail folders.
    • Report spam messages and unsubscribe from any unwanted email senders.

Get Help

To request a service, create a ServiceNow Ticket and assign the ticket to “IT-ITSO-Help Desk”.

IT Security Office
Administration Building
https://it.sdsu.edu/get-help

Report an Incident

Please contact the Information Security team immediately if you experience or are aware of any of the following: